Bug Report Survey

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FastCE Request Support Page

If you're experiencing a problem with one of our online courses, please fill out this form. You may also want to check out our list of known problems first.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead .

We generally respond to requests for support in 24 hours or less. You can always call us at 713-882-1333.

When you submit your request for support, it will be entered into our database for tracking purposes. It will be associated with your order number and your email address. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically, we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

1.	Course Name:*

2.	What version of Internet explorer are you using?*
	5
	6
	7
	Other, please specify

3.	What operating system are you using?*
	Windows 3.1
	Windows NT
	Windows 95
	Windows 98
	Windows 2000
	Windows XP
	Other, please specify

4.	Please enter a brief one-line description of the problem: * (example: "Editor doesn't respond to up-arrow under image")

5.	If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps: (if not reproducible type in NA) *

6.	If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: * (note: it is much harder for us to fix non-reproducible bugs)

Please provide us with the following information so we can contact you:*

Order#:
Name:
Day Time Phone:
Night Time Phone:

8.	Email Address:*